Upscope
9 Case Studies
Case Study: DriveCentric achieves instant, in-chat co-browsing support with Upscope
A Upscope Case Study
How DriveCentric provides superior customer support with Upscope
DriveCentric is an award-winning CRM for dealerships founded in 2010 that needs extensive support, onboarding and ongoing education because of its feature-rich platform. To accelerate live support within its Intercom workflow, DriveCentric adopted Upscope’s Co-browsing solution using Upscope’s custom Intercom integration.
Upscope’s integration lets DriveCentric agents launch co-browsing sessions directly from Intercom chats and view customers’ screens within seconds, enabling faster troubleshooting and smoother onboarding. DriveCentric reports extensive use of Upscope, improved support speed and user satisfaction, and says the co-browsing capability has become a standout feature of their support experience.
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