Case Study: Residential Cart Solutions boosts delivery transparency with Upper Route Planner

Residential Cart Solutions Made the Most of Proof of Delivery (ePOD) by Switching to Upper

Residential Cart Solutions, LLC, a US-based waste management company, faced significant challenges in managing its cart delivery and pickup operations. The company, led by owner Tracy Sturdy, struggled with a lack of transparency, as they had no reliable way to confirm if services were completed or to collect proof of delivery. Their manual processes and basic route optimization software led to communication gaps, inaccurate planning with hundreds of stops, and difficulties in reassigning driver routes, which hampered business growth and customer satisfaction.

Upper provided a solution with its route planning and optimization software, specifically leveraging features like Excel import, one-click dispatch, and proof of delivery. Upper's platform automated their routing, eliminated paperwork, and allowed drivers to capture photo proof of service. The results were transformative: Residential Cart Solutions achieved a 95% rate for timely pickups and deliveries, a 72% reduction in transportation costs, and an 87% increase in business productivity, all while significantly boosting transparency for their clients.

Residential Cart Solutions, LLC

Tracy Sturdy

Owner