Case Study: MedDirect Supply cuts hospital delivery penalties by 89% with Upper Route Planner

MedDirect Supply cuts hospital delivery violations to 1.8% with Upper

MedDirect Supply, a Philadelphia-area medical supply distributor, faced significant challenges due to its reliance on a fragile, 20-year-old custom Access database for routing. This system resulted in a 12% delivery window violation rate, costing approximately $45,000 annually in penalties from hospitals and causing the company to lose major contract bids. The operation was a single point of failure, dependent on one person to run the outdated system.

By implementing Upper Route Planner, MedDirect Supply automated its route optimization with strict time window compliance. The solution from Upper slashed delivery window violations to 1.8%, reduced annual penalties by over $40,000, and saved drivers an average of 50 minutes per day. Most significantly, the improved 98.2% on-time delivery rate enabled MedDirect to win two new hospital contracts worth over $500,000 in annual revenue.

MedDirect Supply