Case Study: Neill’s Home Store improves route planning and delivery tracking with Upper

Automates Planning & Scheduling To Create A Digital Checklist For Deliveries

Neill’s Home Store, a family-owned furniture retailer, faced significant challenges with manual and paper-based route planning and delivery management. Their inefficient process wasted time, led to overbooking and misplaced orders, and provided no real-time visibility into delivery status for dispatchers. This prompted them to seek an automated solution from the vendor Upper, specifically their route planning and optimization service.

By implementing Upper's route planning and scheduling software, the company automated its entire delivery operation. The solution included a digital checklist and a driver app, which provided real-time tracking and streamlined task distribution. The results were substantial: route planning time was reduced from 45 minutes to just 5 minutes, and customer satisfaction increased from 50% to 91%. Upper's software eliminated manual paperwork, saved significant time, and drastically improved delivery efficiency for Neill’s Home Store.

Neill’s Home Store

Derek Neill

Founder