Upper Hand
18 Case Studies
A Upper Hand Case Study
Modern Goalkeeper Training Systems, founded by John Plaugic, is a club‑neutral goalkeeper development business that grew to serve hundreds of athletes across 12 locations. As the program expanded, managing cash payments, registrations and scheduling became a major bottleneck, so Modern Goalkeeper implemented Upper Hand’s single‑platform software for online registration, scheduling and payment processing.
By moving operations onto Upper Hand, Modern Goalkeeper centralized bookings, automated payments (Upper Hand Payments) and streamlined communications, enabling over 500 sessions a year across 12 locations, a 143% increase in revenue, and more than $100,000 grossed from one‑on‑one sessions in the first year. Upper Hand’s mobile tools and automation also saved administrative time and improved client transparency, letting the founder focus on athlete development.
John Plaugic
Owner