Case Study: Silver Sluggers accelerates growth and boosts retention with Upper Hand

Silver Sluggers boosts athlete retention to 85% with Upper Hand

Silver Sluggers, a premier baseball training facility, faced the challenge of finding a software partner to support its mission of delivering a premium brand of instruction and efficiently managing its complex schedule of teams and private lessons. After briefly using another solution, the customer returned to the vendor, Upper Hand, for its sports facility management software to better organize operations and elevate the client experience.

By implementing Upper Hand's software, Silver Sluggers streamlined its scheduling, payment processing, and communication, saving staff 14 hours per month. This allowed the team to focus on high-quality instruction. The solution also provided a modern, easy-to-use interface for clients, contributing to an athlete retention rate of 90%. Additionally, Upper Hand's flexibility enabled a quick pivot to online training during the pandemic, which helped drive a 293% increase in private instruction revenue since 2017.

Silver Sluggers