Case Study: Diamond in the Rough builds better athletes and grows revenue with Upper Hand

Diamond in the Rough boosts revenue 27% with Upper Hand

Diamond in the Rough, a premier baseball and softball training facility in North Central Iowa, faced the challenge of managing all client interactions—from registration and scheduling to payments and communications—with manual, inefficient processes. This operational complexity was hindering growth, leading them to seek a comprehensive management solution from the vendor Upper Hand.

By implementing Upper Hand's facility management software, Diamond in the Rough automated its registration, scheduling, and payment processes. The solution proved especially critical during the COVID-19 pandemic, enabling the facility to efficiently issue refunds and manage capacity through a member-only reservation system. As a result, and largely due to membership growth on Upper Hand, the business is set to surpass its previous annual revenue by 27%.

Diamond in the Rough