Case Study: Zephyr cuts support tickets by 75% with Uploadcare

Zephyr cuts support tickets by 75% with Uploadcare

Zephyr, a cloud-based CMS for web design agencies, faced the challenge of standing out in a crowded market by building the fastest CMS possible. A major hurdle was that their clients often uploaded improperly sized or formatted images, which hurt website performance and generated numerous support requests. To automate media handling and ensure optimal web performance, Zephyr sought a CDN partner and chose Uploadcare for its reliable infrastructure and advanced image processing capabilities.

Uploadcare implemented its Media Pipeline to automate Zephyr's file uploading, processing, and delivery. This solution automatically optimized and resized all user-uploaded images, ensuring they were delivered in the correct format for any device. As a result, Zephyr cut image-related support tickets by 75% and achieved page load times of under 100 milliseconds on average, making their CMS a significantly faster and more reliable selling point for their clients.

Zephyr