Case Study: Zephyr achieves 75% fewer support tickets and 100ms page loads with Uploadcare Media Pipeline

How Zephyr built a blazing-fast CMS and cut support tickets by 75%

Zephyr is a cloud-based CMS built for web design and marketing agencies (300+ sites) that prioritizes fast deployment and performance. Their biggest challenge was image handling—clients uploading wrong sizes, RAW files, and poorly compressed images that hurt page speed and generated many support tickets—so Zephyr chose Uploadcare and its Uploadcare Media Pipeline as a smart CDN/media-handling partner that fit their JavaScript-based stack.

Uploadcare was implemented as a microservice to handle file uploading, processing, and delivery, automatically optimizing images, creating responsive image sets, and resizing on the fly. As a result, Zephyr cut image-related support tickets by up to 75%, reduced average page load time to under 100 ms (roughly 2x faster), and halved bandwidth usage; the Uploadcare-backed portion of Zephyr’s platform runs at about 200 GB/month bandwidth and ~70 GB/month storage.

Zephyr

Michael Reynolds

President/CEO