Case Study: CopperHouse Property achieves scalable, seamless guest management with Uplisting

CopperHouse Property - Customer Case Study

CopperHouse Property, a serviced accommodation business led by Chris Hayes, struggled with too many external apps and unreliable booking systems as it grew from one property to more than 40. Its previous setup could not handle rising data volumes, caused automations to fail, and created guest-service issues such as missing check-in emails and negative review risk. The company also needed a platform that could support its move into aparthotels without driving up costs, so it looked for a better property management solution.

Uplisting provided CopperHouse Property with an all-in-one channel manager, direct booking engine, automated guest messaging, unified inbox, and centralized listing management. With Uplisting, Chris said the team could automate the guest journey end to end, launch new properties quickly, and avoid costly website hosting and manual work. The result was a more consistent guest experience, improved efficiency, greater confidence that communications and bookings were handled correctly, and a scalable system that supports continued growth.

CopperHouse Property

Chris Hayes

Founder