Case Study: Hoku Foods Natural Market keeps checkout lines moving with Uplevel Systems

Uplevel Helps Hoku Foods Keep Checkout Lines Moving

Hoku Foods Natural Market, a grocery store in Kapaa, Hawaii, struggled with frequent Internet outages from its ISP that disrupted credit card authorizations and checkout transactions, sometimes causing duplicate charges and frustrating customers. To address the problem, Hoku Foods worked with managed IT provider cloudTower Networks and used Uplevel Systems’ secure dual-WAN gateway to keep payment processing connected.

Uplevel Systems implemented an Unbox gateway in a dual-WAN setup with a secondary ISP for instant failover during outages. The result was zero dropped payment transactions, faster approvals, reduced manual reconciliation, and less need for onsite support, helping Hoku Foods speed up checkout lines and improve customer confidence.

Hoku Foods Natural Market

Erik Pendleton

President