Case Study: TechSystems USA resolves a Wi‑Fi deployment issue with Uplevel Systems

TechSystems USA and Uplevel Teamed Up to Resolve Pre-school’s Unexpected Wi-Fi Challenge

TechSystems USA, a Jackson, MS-based managed service provider, was helping Madison Pre-School roll out Wi‑Fi for the first time when a network glitch caused both Wi‑Fi and Ethernet sessions to time out. After limited help from the original Wi‑Fi vendor, TechSystems USA turned to Uplevel Systems and its enterprise networking equipment to restore the deployment.

Uplevel Systems supported TechSystems USA in quickly isolating the problem to a loop in the network that was flooding traffic over the access point. Once the issue was identified and corrected, the connection problems ended, the customer experience improved immediately, and the Wi‑Fi rollout moved forward without further disruption. TechSystems USA said Uplevel’s responsive support was a key factor in choosing to stay with the platform.

TechSystems USA

Nick Athanassov

President