Case Study: Volunteers of America achieves streamlined accounts payable, boosted productivity and nearly $40K in savings with Upland Software's FileBound

Nonprofit Streamlines Accounts Payable Processes through Automation to Increase Productivity and Reduce Costs

Volunteers of America Greater New Orleans, a nonprofit serving over 55,000 people in south Louisiana, faced growing strain on its accounts payable function. A single AP clerk was overwhelmed, other staff spent significant time on manual invoice tasks, and paper-based processes led to misrouted or missing invoices, recurring late fees, and inefficient audits.

The organization implemented Upland FileBound, a cloud-based workflow automation and document management solution, to standardize AP, eliminate paper, and automate routing and approvals. The change cut invoice processing time, simplified annual audits with instant access to records, avoided hiring an additional AP staff member (about $40K saved), removed filing and storage costs, and freed employees to focus on mission-driven work while expanding automation to contracts and HR.

Volunteers of America

Germaine Gross

Vice President of Finance & Administrative Services