Case Study: Mulberry Consulting cuts admin time by 50% and gains real-time project visibility with Upland Software's Tenrox Cloud PSA

Mulberry Consulting, International Business Specializing in Customer Experience Consultancy Uses Tenrox Cloud PSA

Mulberry Consulting is a London-based customer experience consultancy serving large international clients in publishing and finance. The firm relied on spreadsheets and manual data entry to track time and project status, a slow, error-prone process that consumed two full staff days per week and left them unable to forecast project health until completion.

Mulberry implemented Tenrox Cloud PSA, a flexible cloud-based platform that automates time capture, project tracking and invoicing while showing users only relevant tasks. The change cut administrative effort by more than 50%, eliminated misallocated hours, streamlined associate invoicing, and enabled real-time, ad hoc reporting so project status is available in minutes rather than hours.

Mulberry Consulting

Duncan Wilkie

Management Information Systems Manager