Case Study: Medical-Surgical Supplier Company achieves nearly 50% inventory reduction and 50% lower supply-chain administrative costs with Upland Software

Medical-Surgical Supplier Company - Customer Case Study

MSS is a leading medical-surgical supplier and healthcare IT provider managing over $120 billion in annual sales. Rapid growth in its automation business and tighter healthcare regulations exposed limitations in its existing Kanban approach—an electric/manual system that couldn’t scale and that suppliers struggled to adopt—driving the company to seek a more reliable, scalable supply chain solution.

Ultriva deployed a Collaborative Supply Portal with closed‑loop Electronic Kanban via a short diagnostic and six‑week pilot, replacing spreadsheets, standardizing ordering, and enabling consignment and cloud access for suppliers. The implementation cut inventory nearly 50%, nearly doubled turns, reduced supply‑chain administrative costs by 50%, minimized stock outs to under 1%, and onboarded over 65 suppliers while improving shop‑floor-to-supplier communication.