Case Study: IDBS achieves streamlined, real‑time time & expense tracking and improved billing accuracy with Upland Software (Tenrox)

IDBS - Customer Case Study

IDBS, a London-based provider of data management and analytics for R&D across life sciences and other industries, faced inefficient, error-prone time and expense processes. Consultants used separate Lotus Notes, Access and Excel systems with manual data transfer, creating siloed regional databases, slow month-end reporting, poor accessibility for traveling staff and lost billable time due to inaccurate time entry.

IDBS selected Tenrox Time and Expense Tracking to unify systems, automate time and expenses, integrate with CRM and SharePoint, and provide web access. The implementation consolidated data into a single real-time database, eliminated manual entry, cut report generation from days to minutes, improved billing accuracy and data quality with custom fields and reports, and enabled workforce planning that sped project delivery and increased margins—boosting productivity and profitability.

IDBS

David Winter

Senior Project Manager