Case Study: Global 100 Company achieves millions in fax cost savings and compliant, enterprise-wide fax consolidation with Upland Software (AccuRoute)

Global 100 Company - Customer Case Study

A Global 100 financial services company with 30,000 employees was burdened by a fragmented, print‑based fax environment: thousands of stand‑alone fax machines, tens of thousands of telco circuits and per‑page fees, high maintenance and supply costs, and no centralized tracking—creating compliance gaps and operational inefficiencies for regulated communications.

Working with its MPS partner, the company implemented Omtool’s AccuRoute to consolidate faxing onto networked MFPs, add user authentication, delivery confirmation, automatic archiving and text‑searchable PDFs, and eliminate telco lines and pay‑per‑page charges. The result was millions in savings within a year, standardized and auditable fax processes, simplified training, and measurable productivity and compliance improvements.