Case Study: Pearl Motor Company achieves increased efficiency and secure, paperless customer records with Upland Software's FileBound

Electronic Customer Records Increase Auto Dealer Efficiency

Pearl Motor Company, a fourth-generation Buick/Chevrolet/Cadillac/GMC dealer in Mexico, Missouri founded in 1916, faced growing inefficiency and security risks from decades of paper-based customer records—a problem made urgent by a move to a new location and the need to protect sensitive credit and financial data while maintaining high levels of customer service.

Working with partner IMS, Pearl Motor implemented Upland’s FileBound cloud document management to scan and store active and historical records. The switch delivered immediate access to customer files, stronger data security and disaster recovery, reclaimed office space, and faster, more efficient service—benefits the owner says have freed time and improved customer interactions.

Pearl Motor Company

George Huffman

Dealer