Case Study: Cedarville University achieves top-notch student service by automating 20 business processes with FileBound by Upland Software

Cedarville University - Customer Case Study

Cedarville University, a private Ohio university of about 3,700 students, faced growing inefficiencies from paper-based processes: hundreds of filing cabinets, manual routing of applications, difficulty accessing student records, and roughly 22,000 pages printed annually. These bottlenecks hurt service levels and stretched staff time as the institution expanded.

Cedarville implemented Upland’s FileBound to digitize forms, automate workflows, and integrate with its student information system. The solution now automates more than 20 business processes across eight departments, replaced numerous paper forms, freed physical storage space, and saved tens of thousands of pages per year. Outcomes include faster access to student information, improved student service and convenience, and a roughly 70% reduction in HR requisition processing time (now two to three days).

Cedarville University

Becky Dufresne

Associate Registrar for Records & Registration