Case Study: Capital Bank achieves 10x faster payroll processing with Upland Software (ADP Office Timesheet)

Capital Bank - Customer Case Study

Capital Bank, a rapidly growing community bank headquartered in Raleigh, NC with 15 offices across the Research Triangle, was spending excessive time on payroll because timesheet collection, verification and manual entry required a part‑time employee to work 20 hours per week (40 hours per bi‑weekly cycle). Management identified this labor‑intensive process as inefficient and sought an automated solution.

As an existing ADP customer, Capital Bank implemented ADP Office Timesheet (the private‑label Tenrox Timesheet) to provide standardized web time entry, easy online manager approvals, and seamless integration with ADP eTIME. The change cut payroll processing from 40 to 4 hours per cycle—a tenfold efficiency improvement—reduced payroll errors, and was fast to deploy with a low learning curve, leaving HR free to focus on customers.

Capital Bank

Eileen Scott

HR Specialist