Case Study: Travers Smith LLP achieves unified enterprise search and major efficiency gains with Upland Kapost

Travers Smith creates intuitive and interactive knowledge tools with enterprise search

Travers Smith is a London-based corporate law firm advising national and multinational clients on complex UK and cross-border matters. As the firm grew it accumulated disparate document libraries and systems, and a recent software upgrade degraded search capability—leaving fee earners struggling to locate case-centric emails and documents across silos.

Travers Smith partnered with Upland BA Insight to build TotalSearch, an enterprise search layer integrated into their SharePoint intranet that indexes file shares, emails, intranet content and external services like Practical Law, with filters for creator, client matter, date and topic. The result: immediate efficiency gains as staff find relevant precedents and client documents faster, strong ROI signals, and a roadmap to extend search-driven intranet dashboards and selective client extranets.

Travers Smith LLP

Rachel Woodburn

Head of Professional Support