Case Study: Leading Pharmaceutical Company reduces physician response time with BA Insight

Leading Pharmaceutical Company Uses BA Insight to Reduce Response Time to Physicians

Leading Pharmaceutical Company used BA Insight to improve search in its Medical Information System, a global Microsoft SharePoint solution used by more than 2,000 staff. The company needed faster, more efficient access to information so its medical information specialists could answer physicians’ questions about drug interactions, variable use scenarios, and patient histories more quickly and accurately.

BA Insight’s Software Portfolio added fast global search, document previews, full hit highlighting, and dynamic graphic hit maps to the MIS. The company reported a 20% efficiency improvement for staff globally and reduced physician response times from three days to one, with a two-thirds reduction in response time overall.