Case Study: WhiteWater achieves enhanced employee safety and reduced incidents with UpKeep

WhiteWater Uses Customized Work Order Feature to Enhance Employee Safety

WhiteWater, which operates roughly 75 small decentralized wastewater treatment facilities, 300 small public water systems and multiple pumping stations, needed a better way to track service work across a dispersed workforce. The company was relying on Excel spreadsheets, phone calls and emails and chose UpKeep’s mobile-first solution after evaluating several vendors to centralize work requests, asset data and maintenance workflows.

Using UpKeep, WhiteWater customized the recurring work order feature to create a daily safety-plan “kickstarter” that staff complete before each shift, paired with champion-led training to drive adoption. The UpKeep implementation enabled safety data capture and analytics, improved preventive maintenance workflows, and contributed to measurable safety gains — WhiteWater reports zero incidents and zero lost time so far this year and only one injury last year.

WhiteWater

Eric Smith

Project Executive