Case Study: Trinity Products, Inc. achieves faster response times and improved customer service with UpKeep

Trinity Products Improves Customer Service

Trinity Products, Inc., a manufacturing company, was struggling with a legacy maintenance system that frequently missed ticket notifications, couldn’t track assets or tie work orders to maintenance history, and provided poor visibility into labor — issues that slowed responses and risked costly downtime (about $3,500 per hour). After evaluating options, Trinity Products, Inc. selected UpKeep’s mobile-first CMMS to address these gaps.

UpKeep implemented its mobile-first CMMS with fast onboarding and KPI tracking that technicians embraced, enabling asset histories for audits and streamlined work-order assignment. Within months response times fell from hours or days to “almost immediate,” customer service and maintenance efficiency increased, auditors can now pull preventive maintenance records, and Trinity Products, Inc. is planning inventory and purchasing controls with UpKeep without adding headcount.

Trinity Products, Inc.

Paul Wilkerson

Maintenance Manager