Case Study: Retail Shopping Company achieves regulated overtime and improved safety with UpKeep

Retail shopping center regulates overtime

Retail Shopping Company, which manages more than one hundred retail centers across the United States, needed a mobile-friendly, easy-to-use but fully capable computerized maintenance management system to replace Excel and paper processes. After evaluating options, the site manager selected UpKeep’s asset operations management solution to centralize records, work orders, preventive maintenance, inventory and warranty tracking.

UpKeep delivered a simple mobile CMMS that put checklists, photos and service history in technicians’ hands and provided managers with dashboards and analytics. The result: faster safety issue resolution, higher technician satisfaction, work orders created and closed in under a minute, better inventory planning during pandemic-related supply delays, and tighter overtime control—Outcomes that gave Retail Shopping Company clearer KPIs and significantly reduced administrative burden.