Case Study: Neighborhood Storage Center achieves real-time maintenance accountability with UpKeep

Neighborhood Storage Center Keeps Their Maintenance Staff Accountable

Neighborhood Storage Center had fragmented maintenance processes and no centralized, real-time way to track cases, photos, or updates across sites. To solve this, they switched to UpKeep’s mobile-first computerized maintenance management system (CMMS), replacing paper reports and disparate logs used by their two-tier maintenance teams.

Using UpKeep, technicians receive requests, record work, upload photos, and log updates in real time, while managers can verify repairs (for example, gate fixes) and enforce protocols to hold staff accountable. UpKeep has also enabled Neighborhood Storage Center to build an equipment history and inventory in the system—with all inventory slated to be uploaded by next quarter—giving the company clearer visibility and the foundation to set measurable KPIs going forward.

Neighborhood Storage Center

Todd Rudnianyn

Real Estate Sales Associate