Case Study: NatGas cuts corrective maintenance to 20% and boosts productivity with UpKeep

NatGas Uses Work Order Data to Motivate and Reward Team

NatGas, an equipment and manufacturing customer, faced fragmented, non‑centralized maintenance processes—with technicians using binders, Excel, and an in‑development CMMS—resulting in missing work orders and poor integrations. Seeking a mobile‑first, API‑enabled CMMS with easy data export, NatGas selected UpKeep to unify systems, enable field access to work orders, and ensure data could be migrated if needed.

UpKeep’s platform centralized work orders, connected disparate systems via APIs, and provided mobile access, leading to full capture of work orders and richer maintenance data. The results include a drop in corrective maintenance from ~50% to 20%, a detected contractor change that saved about 20% on an electrical bill for that month, improved technician productivity, and a data‑driven incentive program that boosted team engagement. UpKeep’s solution thus delivered measurable cost, efficiency, and morale gains.

NatGas

Ricardo Andre Carmona

NatGas