Case Study: McDonald's achieves 50% reduction in equipment downtime and improved communication with UpKeep

McDonald's Improves Communication Between Team Members

McDonald's franchisee HadMac, Inc., run by David Hadley, needed to increase equipment uptime, cut maintenance response times, improve employee communication across six Oklahoma restaurants, and delegate maintenance assignments more effectively. To address these challenges he adopted UpKeep’s mobile app to handle work orders and centralize maintenance requests.

UpKeep routes work orders in real time to the right technician, provides a dashboard view for status and prioritization, and enables easy delegation and onboarding. As a result, repair times fell from days to about one day for urgent issues, equipment downtime decreased by roughly 50%, uptime rose from about 85% to 95%, weekend dispatches dropped (from two Saturdays a month to one), and fuel and labor inefficiencies were reduced — all driven by UpKeep’s streamlined communication and tracking.

McDonald's

David Hadley

Owner/Operator