Case Study: McCormick achieves 60% reduction in reactive maintenance and major cost & time savings with UpKeep

McCormick Reduced Reactive Maintenance up to 60%

McCormick’s Gourmet Garden facility was stuck in reactive maintenance, relying on phone calls and emails with no recorded work history while operating many custom-built or retrofitted machines that have long lead times for replacement parts. When Jordan Weber took over the maintenance department he tried another solution that proved too complex, then adopted UpKeep’s mobile-first maintenance management system to move toward proactive, documented maintenance and reduce costly unplanned downtime.

Using UpKeep, McCormick implemented parts tracking, mobile work orders, preventive maintenance checklists, and searchable work history accessible on iPads and phones. The results were immediate: email requests dropped by 90 percent, reactive maintenance has been reduced to around 60 percent in some months, audits are streamlined, technicians stay productive (avoiding losses that can exceed $18,000 for short line outages) and the team can better avoid long downtime events that could otherwise cost the company up to $2.4 million; Jordan reports a smooth rollout and strong endorsement of UpKeep.

McCormick

Jordan Weber

Maintenance Coordinator