Case Study: LHA London achieves faster, more effective communication and streamlined work orders with UpKeep

LHA London Has Faster, More Effective Communication

LHA London, which operates 13 hostels, struggled with a cumbersome CMMS that required many keystrokes and often took upwards of six messages to communicate a single work order, frustrating operations manager Colin Butcher and his team. To solve this, Colin searched for a simple mobile solution and adopted UpKeep’s app to replace the old system.

UpKeep’s work order and preventive maintenance features were easy to implement—Colin added all 13 hostels and gave managers logins—and staff quickly adopted the one-page, click-and-send workflow. By switching to UpKeep, LHA London reduced communication overhead (from multiple messages per job to a single streamlined submission), streamlined work orders, increased efficiency, kept daily tasks organized, and used UpKeep’s dashboard to run reports and make better maintenance decisions.

LHA London

Colin Butcher

Facility Coordinator