Case Study: Kanuga achieves faster, more efficient maintenance and streamlined work orders with UpKeep

Kanuga - Customer Case Study

Kanuga, a retreat center managing maintenance for 40 cabins and 7 guest houses, struggled with a paper-ticket system that Phillip Suggs, lead maintenance technician, said was cumbersome, slow and often produced unhappy customers and misunderstandings. To address this challenge they chose UpKeep and implemented UpKeep’s mobile app so requests could be entered digitally and tracked in real time.

UpKeep’s mobile app, deployed on tablets and smartphones, let staff submit work orders instantly, attach photos, and message technicians, while giving technicians visibility of all open jobs so they could pick nearby tasks without returning to the front desk. The result: faster response times, fewer misunderstandings and trips, broader staff adoption, and improved maintenance efficiency—outcomes Kanuga credits directly to UpKeep.

Kanuga

Phillip Suggs

Lead Technician