Case Study: Jewish Adoption & Foster Care Options (JAFCO) achieves a reduction in maintenance response time from 80 to 8 hours with UpKeep

JAFCO Reduces Response Time From Eighty to Eight Hours With UpKeep

JAFCO (Jewish Adoption and Foster Care Options) operates multiple buildings across two campuses and provides childcare, adoption, foster care and life-skills services. When Michael Moran took over facilities, the maintenance process was chaotic — paper work orders, mixed communications, low technician morale and spreadsheets that only he could manage — producing slow response times and poor visibility. To address this, JAFCO adopted UpKeep’s mobile-first CMMS.

UpKeep was rolled out after a 30-day trial and focused training, bringing technicians and external vendors into a single requester-and-work-order workflow. The UpKeep implementation cut average response time from over 80 hours to under 8 hours, drove technicians to close almost 300 work orders in three months, improved morale (promotions and raises), and enabled tracking of expenses, vendors and recurring warranty/inspection tasks — plus faster emergency responses (e.g., gate fixed in 20 minutes).

JAFCO

Michael Moran

Venue Manager for the Facilities Department