Case Study: Icon Entertainment achieves real-time maintenance visibility and saves thousands with UpKeep

Icon Entertainment Keeps Everyone in the Loop

Icon Entertainment faced an inefficient, paper-based maintenance process that left managers and leadership scrambling for updates via dozens of phone calls and slow, backlog-driven decision-making. The company selected UpKeep to modernize its maintenance workflow and gain better visibility into work orders and equipment status.

UpKeep replaced paper trails with real-time, app-based work orders (including photo attachments) and rolled out UpKeep Edge temperature sensors on coolers and freezers. The change streamlined communication, enabled preventive-maintenance tracking, and delivered measurable savings — after losing about $15,000 in one freezer failure before sensors, Icon Entertainment later avoided an $8,000 loss when UpKeep Edge alerted staff to a rising temperature. Onboarding was quick and support responsive, giving Icon Entertainment faster decisions and greater operational visibility.

Icon Entertainment

Greg McGill

Facilities Manager