Case Study: Areas achieves streamlined maintenance and reduced downtime at LAX with UpKeep

How Areas Inc at LAX Airport utilized UpKeep to streamline maintenance at their restaurants

Areas, a leader in Food & Beverage and travel retail operating high‑performing airport restaurants (including the top‑selling California Pizza Kitchen at LAX), struggled with a high volume of maintenance requests handled via verbal, paper, and email channels. With a small maintenance team and no central system, requests were falling through the cracks and technicians wasted time traveling back to desks; Areas sought a mobile CMMS/work‑order solution and selected UpKeep.

UpKeep was discovered on the iOS App Store, demoed, and rapidly deployed—Ung trained the team within days and the platform was implemented at LAX and later at the JFK Memorial Highway location. Using UpKeep’s mobile work‑order portals, unlimited requesters and status updates, Areas reduced downtime within one month, streamlined ticket handling, increased management visibility, and supported the opening of four new restaurants.

Areas

Ung Ho

UpKeep Administrator