Case Study: Leading Healthcare Center achieves improved data capture and reduced asset errors with UpKeep

Healthcare Centers Captures Data and Reduces Errors

Leading Healthcare Center, a group of healthcare centers serving uninsured and medically underserved patients, needed better data capture, consolidated communications, and reliable asset tracking to meet evolving Joint Commission reporting requirements. The organization moved away from an organic, spreadsheet-based system and selected UpKeep’s mobile-first CMMS to replace fragmented workflows, email-based communication, and error-prone parts tracking.

UpKeep delivered a phased rollout managed by an associate director of facilities with weekly vendor-led meetings, migrating most staff to the platform and enabling regular data reports, scheduling, and electronic parts check-in/out. As a result, UpKeep helped the Leading Healthcare Center drastically reduce aging reports, shift from reactive to proactive maintenance, schedule projects months in advance, and eliminate inventory errors — recording zero errors on thousands of parts — while improving decision-making and lowering costs.