Case Study: Glidewell Dental achieves automated workflows and increased visibility with UpKeep

Glidewell Automates Workflows and Increases Visibility With UpKeep

Glidewell Dental, one of the world’s largest custom restorative dental labs, was struggling with a legacy CMMS that lacked a mobile app, forcing technicians to handwrite tickets, perform repetitive data entry, and operate with poor visibility and slow response times. Seeking a cloud-based, mobile-friendly maintenance solution with better reporting and request capabilities, Glidewell selected UpKeep’s mobile-first CMMS.

UpKeep implemented a smooth onboarding of service requesters and technicians, adding automated workflows (including IoT-triggered assignments), tagging, reporting, and barcode/QR inventory tracking. As a result, Glidewell now meets its 30‑minute to two‑hour response goal, has increased requests via the portal from roughly 1–2 per day to 1–2 per hour, reduced manual data entry, improved shift transitions and production visibility, and cut excess purchasing through clearer parts tracking — all enabled by UpKeep.

Glidewell Dental

Anita Islas

Manager of Digital Support