Case Study: Food Manufacturing Company achieves up to 60% reduction in reactive maintenance with UpKeep

Food Manufacturing Company Reduces Reactive Maintenance Up to 60%

Food Manufacturing Company struggled with nearly entirely reactive maintenance: work requests came by phone and email with no documentation, many machines were custom-built so parts could take months to replace, and annual audits lacked records. The maintenance manager adopted UpKeep’s Asset Operations Management solution to move toward a proactive program and centralize work requests, parts tracking, and historical records.

UpKeep enabled the team to track work orders and wrench time, order parts proactively, and run preventive checks from mobile devices, improving traceability and audit readiness. Since implementation email volume dropped by 90%, reactive maintenance has been cut from roughly 100% to no more than 60%, and the company avoids costly downtime (saving as much as $40,000 per day on key machines and eliminating $18,000 in 2‑hour labor losses), all after a smooth rollout of about a month.