Case Study: Leading Distribution Company cuts downtime 20–30% and reduces vendor costs with UpKeep

Distribution company streamlines communication and reduces vendor expenses

Leading Distribution Company, a medium-sized distributor of compressors, dryers, filters, lubricants and other industrial items, faced a fragmented, manual maintenance process with no computerized maintenance system and no reliable way to document EHS/OSHA compliance. To solve this, the company selected UpKeep’s asset operations management solution (CMMS) to replace ad‑hoc emails, calls and verbal requests with a centralized, trackable system.

After implementing UpKeep in early 2021, the vendor’s solution streamlined work orders and communications, enabled simple onboarding and web access, and helped the team shift many repairs in‑house—reducing downtime by 20–30% (from typical 8–12 hour outages to about 2–3 hours), lowering vendor expenses, improving EHS audit documentation through recurring safety tasks, and building asset histories for continuous improvement.