Case Study: Common Man Coffee Roasters reduces reactive work orders from 90% to 20% with UpKeep

Common Man Coffee Roasters reduces reactive work orders from 90% to 20%

Common Man Coffee Roasters, a Singapore specialty coffee brand and equipment service provider, was struggling with paper-based service reports, a laggy field service app that required numerous workarounds, poor parts and asset tracking, and long repair turnaround times. To address these challenges the company adopted UpKeep’s mobile-first maintenance and field service solution to consolidate work orders, inventory and billing into a single system.

By implementing UpKeep (June 2019), Common Man Coffee Roasters standardized checklists, built an ongoing equipment history, improved inventory visibility, and increased preventive maintenance. The results: reactive work orders dropped from 90% to 20%, downtime shortened from nearly a month to just days, faster invoicing and parts tracking, and measurable time and cost savings that strengthened customer relationships and sales operations.

Common Man Coffee Roasters

Jin Yu Wang

operations manager