Case Study: Chick‑fil‑A achieves $60,000+ asset tracking and reduced downtime with UpKeep

Chick-fil-A franchise tracks over $60,000 in assets

Chick‑fil‑A franchise maintenance director Austin was responsible for two restaurants and roughly 100 assets but relied on word of mouth, texts and paper work orders, leaving him unable to track downtime, preventive maintenance, parts inventory or work-order status—especially when he was away. To solve this, Austin chose UpKeep’s CMMS after a free trial to replace informal processes and centralize maintenance management.

UpKeep provided a user-friendly platform with live work-order feeds, asset tracking, parts inventory, preventive maintenance and analytics, letting staff submit jobs from iPads or phones and attach photos. As a result, Chick‑fil‑A centralized more than 50,000 parts (about $60,000), cut asset downtime by roughly 50%, eliminated overstocking, improved communication and time-tracking, and used analytics to justify equipment replacement and cost savings (Austin cites monthly maintenance savings as high as $50,000). UpKeep’s responsiveness and evolving features also helped Austin scale from basic work orders to full inventory and PM management.

Chick-fil-A

Austin Breshears

Maintenance Director