Case Study: Black Rock Coffee Bar achieves scalable, proactive maintenance and cost savings with UpKeep

Black Rock Coffee Bar Prepares for Future Growth

Black Rock Coffee Bar, a growing regional coffee chain with about 60 corporately owned locations across Oregon, Washington, Arizona, Colorado and Texas, faced a scalability problem: maintenance requests were handled by ad-hoc texts and calls that got lost as the company expanded. To professionalize and centralize maintenance, Black Rock Coffee Bar chose UpKeep’s mobile-first work order and maintenance management solution, implemented beginning in 2020.

UpKeep was rolled out starting in Portland and expanded into fast-growing Arizona stores, with QR-code-enabled work orders, asset barcoding, multisite dashboards and formal training for managers. The result: faster, visible communication and significant time and cost savings — teams caught leaks and had plumbers dispatched the same night to avert flooding, preventive maintenance (e.g., biannual servicing) increased equipment uptime in hot summers, inventory tracking simplified year-end accounting, and an asset history now informs better construction and design choices. UpKeep’s platform made facility maintenance more organized, accountable and scalable for future growth.

Black Rock Coffee Bar

Ian Degraff

national facility maintenance director