Case Study: Aesop (global skincare brand) achieves streamlined maintenance and 2 hours/day time savings with UpKeep

Aesop chooses UpKeep because of powerful analytics

Aesop, a global skincare brand with over 320 points of sale and more than 80 stores in the U.S. and Canada, faced chaotic maintenance management: Erin Lucombe, Store Maintenance Coordinator, was handling requests via Excel and roughly 200 daily emails, leading to duplicate requests, missed priorities, and no centralized status updates. She chose UpKeep’s mobile maintenance solution to unify work requests and improve collaboration across distributed teams.

UpKeep implemented a mobile work-request portal and UpKeep Analytics, allowing stores to submit requests, vendors to be tagged on work orders, and regional managers to see real-time progress. The change saved Erin about two hours per day, cut down on email duplication, sped up response and completion rates across Aesop’s stores, and provided measurable analytics (month-over-month and year-over-year completion, priority and category breakdowns, and cost visibility) that supported hiring decisions and better preventive-maintenance planning.

Aesop

Erin Lucombe

Store Maintenance Co-ordinator