Case Study: Mattress Firm strengthens vendor risk management with UpGuard

Mattress Firm uses UpGuard to continuously monitor its vendors throughout the lifecycle

Mattress Firm, America’s largest specialty mattress retailer, needed a stronger Vendor Risk Management program to better monitor third-party risk across its thousands of daily customer transactions. Before UpGuard, its vendor assessments were heavily focused on onboarding, relied on informal risk rankings, and often became outdated or delayed by slow vendor responses. The team needed real-time visibility into vendor security posture and a way to track risk throughout the vendor lifecycle.

Using UpGuard’s Vendor Risk and BreachSight solutions, Mattress Firm continuously monitors 75 vendors, 70+ risk vectors, and 20+ digital assets. UpGuard gives the team real-time alerts, on-demand scanning, breach news monitoring, and benchmark comparisons to streamline due diligence and remediation. The result is a more adaptable VRM program with significantly better visibility into third-party risk exposure and faster response to vendor security issues.

Mattress Firm

Brad Hollingsworth

Director of Cyber Security