Case Study: Chemist Warehouse cuts vendor assessment time by 75% with UpGuard

Scaling TPRM and cutting security assessment time by 75%

Chemist Warehouse, one of Australia’s largest pharmacy and retail businesses, needed a better way to manage third-party risk as it expanded rapidly and handled sensitive customer and patient data. Its existing TPRM process relied on spreadsheets, emails, and manual back-and-forth, making vendor security assessments slow, inconsistent, and difficult to scale.

To streamline this process, Chemist Warehouse implemented UpGuard’s third-party risk management platform, including passive scanning, dynamic questionnaires, and real-time reporting. With UpGuard, the team cut vendor assessment time by 75%—reducing a process that once took a month to about a week—while gaining better visibility into vendor risk, improving supplier collaboration, and strengthening its own security posture.

Chemist Warehouse

Andrew Morton

Head of IT GRC and Assurance