Case Study: Staffmatch saves 35 hours per month with Upflow

How Staffmatch saves 35 hours per month with a truly multi-channel collections strategy

Staffmatch, a leading temporary employment agency in France, was struggling with a manual, time-consuming, and error-prone collections process. The finance team lacked clear visibility into customer account status and had difficulty maintaining a consistent reminder schedule, making it harder to manage cash flow efficiently. Upflow provided the accounts receivable software used to centralize and improve this process.

With Upflow, Staffmatch automated around 2,000 reminders per month and added a true multi-channel collections strategy across email, phone, and physical mail, including about 300 letters sent annually. The results included saving 35 hours per month, improving visibility into overdue balances and payment trends, reducing the need for additional staff, and strengthening customer relationships through more timely and consistent communication.

Staffmatch

Cécilia Côny

Customer Service & Collection Manager