Case Study: Side reduces overdue invoices and improves cash flow with Upflow

How Side reduced overdue invoices from 75% to 25% with Upflow

Side, an HRtech platform based in Paris, needed to get control of a cash collection process that had become too manual and inefficient. When Grégory Labery joined, the team faced a DSO of 64 days against a 30-day target, 75% of invoices were overdue, and finance was spending too much time chasing payments, especially smaller amounts.

With Upflow’s accounts receivable software, Side implemented tailored cash collection workflows, better customer communication, and centralized invoice visibility. The results were significant: overdue invoices fell from 75% to 25%, DSO dropped from 64 days to under 30, annual time savings reached 796 hours, and the share of wire transfer payments fell from 70%+ to 16%, helping Side collect cash more predictably and eliminate write-offs.

Side

Grégory Labery

Billing Specialist