Case Study: Malt cuts DSO by 58% with Upflow

How Malt kept up with hyper-growth and cut DSO by 58%

Malt, Europe’s leading freelance marketplace, was scaling rapidly across European markets and struggling to keep up with accounts receivable and cash collection. Its finance team relied on manual reminders, had limited visibility into overdue invoices, and saw Days Sales Outstanding (DSO) rise as invoice volumes grew. Malt turned to Upflow’s accounts receivable software to bring more structure and control to the process.

With Upflow, Malt implemented a mix of automated and manual reminder workflows, plus dashboards and segmentation to prioritize overdue accounts and handle disputed invoices more effectively. The result was a 58% reduction in DSO, from 124 days to 52 days, and more than 160 finance hours saved each month through roughly 2,000 automated actions. Upflow also improved cross-team collaboration, customer experience, and gave Malt a scalable collections process built for continued hyper-growth.

Malt

Audrey Brunet

Client Operations Team Lead