Case Study: Windura achieves customizable AI call handling and self-booking appointments with Upfirst

Windura streamlines call handling with Upfirst in under 10 minutes

Bonnie Lee and her husband run Windura, a window and door replacement company in Kansas City. Their challenge was handling constant phone interruptions while managing their business, a problem exacerbated by a decline in quality from a previous AI answering service they had used for two years. They needed a better, more customizable solution and found it with Upfirst's AI receptionist service.

Upfirst provided a highly customizable AI receptionist that Windura could train to match its specific workflow, including qualifying leads with intake questions and setting up call transfers. The solution enabled automated scheduling via text, allowing homeowners to book consultations themselves. Bonnie Lee highlighted the unparalleled control and customization as the standout result, which eliminated the need for callbacks and significantly improved their efficiency.

Windura