Case Study: Paws 48 Dog Wash & Gym reduces phone interruptions and books more appointments with Upfirst

Paws 48 Dog Wash & Gym handles 10–20 calls a day with Upfirst

Angela Hampton, the solo owner of Paws 48 Dog Wash & Gym, faced the challenge of constant interruptions while grooming dogs. As a one-person operation, she had to stop her work to answer the phone, which disrupted her process and reduced productivity. She turned to the vendor Upfirst for an AI answering service to manage these calls.

Upfirst implemented its AI virtual receptionist to handle booking and inquiries. The solution now manages ten to twenty calls per day, freeing Angela to focus on grooming and directly adding appointments to her Google Calendar. The call quality is so high that customers are often unaware they are speaking with AI, improving efficiency and customer experience for Paws 48.

Paws 48 Dog Wash & Gym