Case Study: Karako Suits delivers after-hours customer service with Upfirst AI answering service

Karako Suits ends after-hours voicemail with Upfirst in under 10 minutes

Karako Suits, a family-owned men's formal wear retailer in New York, was struggling to answer customer calls after hours and on weekends, leading to missed opportunities. Their challenge was to provide the same personal service outside business hours without hiring additional staff. They implemented Upfirst's AI answering service to address this gap.

The solution from Upfirst involved an AI-powered receptionist that handles after-hours calls with natural conversations, provides product advice, and intelligently transfers calls to the correct store locations. The results were significant: Karako Suits now offers 24/7 customer service, has eliminated missed calls and voicemail, and maintains its reputation for personal attention. The team can also easily review call transcripts for follow-up.

Karako Suits